Refund policy

At Velora, customer satisfaction is our priority. If you have any issues with your order, please contact our support team and we will do our best to assist you.

Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Refunds
Once your return request is approved and the item has been received and inspected, we will process your refund. Approved refunds will be issued to the original payment method.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us with your order details and photos of the item so we can help resolve the issue.

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Refund policy