FAQ
Frequently Asked Questions (FAQ)
đ Shipping
How long does shipping take? Standard shipping takes 5-7 business days. Expedited shipping options are available at checkout.
Is shipping free? Yes! We offer free shipping on all orders over $70
Do you ship internationally? Currently, we ship within the United States only. Stay tuned for international shipping updates!
âŠī¸ Returns & Refunds
Can I return a product? Absolutely. We accept returns within 30 days of delivery, as long as the item is unused and in its original packaging.
How long does a refund take? Refunds are processed within 5-7 business days after we receive the returned item.
Who pays for return shipping? We offer free return shipping on defective or incorrect items. For other returns, the customer covers the shipping cost.
đĻ Orders
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number.
Can I cancel my order? Orders can be cancelled within 24 hours of placement. Please contact us as soon as possible.
đŗ Payment
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is it safe to pay online? 100% safe. All transactions are SSL-encrypted and fully secure.
đĄī¸ Products & Warranty
Do your products come with a warranty? Yes! All Velora products come with a manufacturer's warranty. Check each product page for specific warranty details.
What if my product arrives damaged? Contact us immediately at our support email with a photo of the damage and we'll make it right â no questions asked.